Pearl City Media Social Privacy Policy

Effective Date: February 6, 2026
Last Updated: February 6, 2026

Pearl City Media, LLC (“we,” “us,” or “our”) operates the Pearl City Media Social management platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including when you connect your Facebook, Instagram, or other social media accounts.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, and password when you create an account
• Business Information: Company name, business address, and contact details
• Content: Posts, images, videos, and other content you create or upload through our Service
• Communications: Messages you send to us for support or feedback

1.2 Information from Social Media Platforms

When you connect your social media accounts (Facebook, Instagram, or other platforms), we receive:

• Profile Information: Name, profile picture, and account identifiers
• Page/Account Access: List of pages or business accounts you manage
• Content Data: Posts, comments, messages, and engagement metrics from your connected accounts
• Insights and Analytics: Performance data for your posts and pages

1.3 Information Collected Automatically

• Usage Data: How you interact with our Service, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Enable you to schedule, publish, and manage social media content
• Display analytics and insights about your social media performance
• Process and respond to your requests and inquiries
• Send administrative information, updates, and security alerts
• Improve and personalize your experience with our Service
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Social Media Platforms: To publish content and retrieve data on your behalf through their APIs
• Service Providers: With trusted third parties who assist in operating our Service (hosting, analytics, support)
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. When you disconnect a social media account or delete your account, we will delete or anonymize associated data within 30 days, unless retention is required for legal compliance.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Disconnect social media accounts at any time
• Export your data in a portable format
• Opt out of non-essential communications

5.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (we do not sell personal information).

5.3 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.

6. Data Deletion

You may request deletion of your data at any time by:

• Contacting us at [email protected]
• Using the account deletion feature within the Service
• For Facebook-connected data: Removing our app from your Facebook Settings (Settings & Privacy → Settings → Apps and Websites), then clicking “Remove” and selecting “Delete all posts, photos, and videos”

Upon receiving a valid deletion request, we will delete your personal data within 30 days and provide confirmation.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited employee access on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Third-Party Services

Our Service integrates with third-party platforms including Facebook, Instagram, and other social networks. These platforms have their own privacy policies, and we encourage you to review them:

• Meta (Facebook/Instagram) Privacy Policy

We are not responsible for the privacy practices of these third-party services.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

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