Reputation Management

Unlocking Customer Satisfaction: The Power of the Net Promoter Score System

26 Jul | Reputation Management | 0 Comments

In the dynamic world of business, understanding customer satisfaction is a key ingredient to enhancing brand loyalty, driving revenue, and staying ahead of the competition. One widely adopted tool for measuring customer satisfaction and loyalty is the Net Promoter...

How to Respond to Negative Reviews Online

22 Jun | Local SEO Overview, Reputation Management | 0 Comments

Reviews are an essential part of doing business these days, but they can also be really frustrating. It's difficult to know what went wrong when someone leaves you negative feedback - especially if it sounds like something that was just a mistake or misunderstanding...